What you should know about VoIP and your 9-1-1 Service
Being able to access your local Public Safety Answering Point (PSAP) by dialing 9-1-1 is vital to public safety. When you have a VoIP system in use at your home, office or school, it is important to know that the typical 9-1-1 service you may be used to is affected.
VoIP subscribers dialing 911 while traveling with their phone could get their 9-1-1 call routed to the PSAP where they last had their address listed with the provider. All VoIP providers are required to have a quick and easy way for subscribers to update their address information. You should keep this information up to date.
Your VoIP service may not work when there is a power outage. Maintaining a traditional phone line or a cellphone as a backup is a good idea.
Make visitors to your home or place of business aware of your phone service by placing labels near or on your VoIP equipment. Be sure the labels list the non-emergency number of 970-920-5310 if you are in the Aspen Pitkin County PSAP 911 Service Boundaries in the event that your call will not connect to your PSAP. Ultimately it is up to you and not your VoIP service provider to make sure that your address information has been entered correctly into the database. Don’t wait until there is an emergency to discover that the wrong address is being delivered to your PSAP.
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