Citizen Survey Results Available
Overall, voters gave the City of Aspen high marks in the 2010 City of Aspen Citizen Survey, continuing a several-year trend of generally positive feedback. 

“Each year since 1997 the City of Aspen has asked its citizens how things are going with a resident survey,” said Barry Crook, assistant city manager. “The Aspen Citizen Survey serves as a consumer report card for Aspen by providing registered voters the opportunity to rate their satisfaction with the quality of life, local facilities and services, as well as satisfaction with local government.” 

Aspen voters continue to give positive ratings for the overall quality of life in the City, as they have in previous years. Nearly all residents said the quality of life in Aspen was “good” or better, with two-thirds rating it as “excellent.” Only 2 percent gave a rating of “fair” and none gave a “poor” evaluation. Results on this question have remained stable. City services like streets and snow removal have been trending upward, with higher ratings each year. 

When asked about their satisfaction with the performance and responsiveness of 19 City departments, 70 percent or more reported being somewhat or very satisfied with nearly all departments. Parks and Recreation topped the list with more than 95 percent of the public satisfied with their services. At least 30 percent of voters said they were “somewhat not satisfied” or “not at all satisfied” with Housing, Community Development, Engineering and Transportation/Parking. These departments typically score lower than other City departments, largely because the nature of their work involves potential conflicts with the public, i.e. parking tickets.

“The City of Aspen takes resident surveys seriously and uses the results to measure departmental performance,” Crook said. “We also use the surveys to see where change needs to occur in the way we do business.”

For example, based on comments from the public, the Community Development Department is working to decrease the amount of time and effort it takes to submit applications and for staff to process them. To that end, the department has several initiatives underway, including a pilot project later this year to allow electronic submission and review of permit applications; efforts to streamline checklists and reduce the kinds of building permits the City has; as well as finding ways to get applicants to the right people more quickly, reduce application backlogs, create easily-available status reports and place more information on the Web.

For the first time in 2010, voters’ trust in the City of Aspen was assessed. A majority of respondents believe that the job the City does of informing residents, the quality  of information the City provides to residents and the value of the City services for the taxes they paid were “good” or “excellent.” Also, ratings for the online services offered on the City’s Website increased significantly from 2009 to 2010. 


For a full copy of the survey, click here.

Posted on Wednesday, November 10, 2010