2013 Aspen Citizen Survey Results Online



2013 Aspen Citizen Survey Results Online



Contact: Barry Crook, assistant city manager, 970-920-5296 or barry.crook@ci.aspen.co.us


Aspen, Colorado – October 31, 2013 – A random selection of Aspen voters gave the City of Aspen high marks in the 2013 City of Aspen Citizen Survey, continuing a multi-year trend of generally positive feedback.  Aspen voters say they continue to enjoy a high quality of life and feel safe in the City.  Ninety-six percent of those surveyed ranked their overall quality of life in Aspen as excellent (65%) or good (31%), which was on par with 2012 results.

“Each year since 1997 the City of Aspen has asked its citizens how things are going with a resident survey,” said Barry Crook, assistant city manager. “The Aspen Citizen Survey serves as a consumer report card for Aspen by providing registered voters the opportunity to rate their satisfaction with the quality of life, local facilities and services, as well as satisfaction with local government.” 

The survey was mailed to a random sampling of 1,200 registered voters with a response rate of 23%, which was lower than 2012 when the response rate was 31%.

The majority of residents surveyed reported a high level of satisfaction with the services provided by the City.  Forty-eight percent of respondents reported they were “very” satisfied with City services and 44% were somewhat satisfied. Four percent said they were “not at all satisfied,” which is a 1% decrease over last year.  Some of those services include the Aspen Recreation Center, The Wheeler Opera House, parks and trails, street maintenance and plowing, housing, police, utility billing and Kids First.  In general, ratings for each department remained steady from 2012 to 2013 and have been steadily increasing since 2011.  The highest ratings were given to the services provided by Utility Billing, Finance and Police staff, with at least 9 in 10 agreeing with the statements provided in the survey. 

Survey respondents could provide feedback, in their own words, about any City of Aspen services.  Of the 95 voters that chose to write in a response, about one in five voiced dissatisfaction with City departments, staff and officials.  One in four indicated that they would like to see improvements to transportation related services such as parking, traffic safety or regulations and traffic enforcement for cars, bikes and pedestrians.

“The City of Aspen takes resident surveys seriously and uses the results to measure departmental performance,” Crook said. “We also use the surveys to see where change needs to occur in the way we do business.”

Respondents were asked what their greatest concerns were and generally the issues were water levels in the Roaring Fork River, appropriate building height and mass in the downtown core and construction impacts such as noise, traffic and runoff.

For a full copy of the survey, visit www.aspenpitkin.com/Departments/Community-Relations.


Posted on Thursday, October 31, 2013