Frequently Asked Questions
What is the miscellaneous $30.00 charge on my first utility bill?
This is the Account Set-Up Fee and it is automatically charged to an account when the account changes names.
How can I sign up for Automatic Payment for the payment of my utility bill?
Located on this web page is a link to a form called "Automatic Payment Form," fill out this form and
either fax the form to (970) 920-5086 with a photocopy of an account check or deliver it to the Utility Billing Office, located on the
first floor in City Hall, along with a voided bank check.
As a tenant, how do I change a utility account into my name?
Located on the department home page is a link to a form called "Tenant Account Activation Form,"
fill this form out and bring it personally to the Utility Billing Office, located on the
first floor in City Hall, along with the correct deposit amount.
How do I change ownership information on an account?
Located on the department home page is a link to a form called "Change of Ownership Form." Fill this form out
and either fax the form to 970-920-5086 or bring it to the Utility Billing office, located on the first floor
in City Hall, along with a copy of the first page of the Contract to Buy and Sell Real Estate or Deed
Warranty property transfer verification.
What do I do after I have installed a new water meter?
Call Meter Supervisor, Keith Wester at 970-920-5118 and set up a water meter inspection.
What do I do if I think my water meter might not be working correctly?
Call Meter Supervisor, Keith Wester at 970-920-5118 and set up a water meter inspection.
How do I schedule a Water Meter Inspection?
Call Meter Supervisor, Keith Wester at 970-920-5118 and he will schedule an appointment for a time and day
that is convenient for you.
What is a Water Meter Inspection?
A water meter inspection is done at no cost to the customer. During a water meter inspection one of our
meter technicians arrives at your property and inspects the meter, (which is located somewhere inside your
property), as well as your remote, (which is located on the exterior of your property), to insure the
installation and equipment meets city ordinances. If you would like to have a copy of the ordinances,
please feel free to call us at 970-920-5030/5031 and we will forward it to you.
Where do I pay for my Tap fees?
Tap fee payments are made at the Utility Billing Office, located on the first floor in
City Hall, 130 South Galena Street, Aspen Colorado.
Who do I contact if I have questions concerning Tap fees?
All questions concerning tap fees should be directed to Keith Wester at 970 920-5118.
City Hall
Phone: (970) 920-5030
Fax: (970) 920-5086
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